Effective Date: 18/07/2025

This policy applies to all web design, development, SEO, hosting, and related services provided by DesignSyncs LLC.

1. Project Deposits

All projects require a non-refundable deposit before work commences. The deposit amount is agreed upon in your service agreement or proposal. The deposit covers initial strategy, research, and design work performed before the full project begins.

2. Mid-Project Cancellations

If you choose to cancel a project after work has begun:

• Any work completed up to the point of cancellation will be billed at the agreed project rate on a pro-rata basis
• If the amount already paid (including the deposit) exceeds the value of work completed, no further charges will apply
• If the value of work completed exceeds the amount paid, the outstanding balance becomes immediately due

3. Revision Rounds

Revisions included in your project scope are defined in your service agreement. Requests beyond the agreed revision rounds will be quoted and billed separately. Dissatisfaction with delivered work does not entitle a refund where work has been completed within the agreed scope.

4. Hosting and Maintenance Plans

• Monthly hosting and maintenance plans may be cancelled at any time with [30 days] written notice
• Payments already made for the current billing period are non-refundable
• Annual plans cancelled mid-term are not eligible for a pro-rated refund unless otherwise agreed in writing

5. Exceptional Circumstances

We understand that situations arise. If you have a genuine concern about work quality or a billing issue, please contact us directly at taha@designsyncs.com and we will work to resolve it fairly.

6. How to Cancel

To cancel a project or service, send written notice to taha@designsyncs.com with your name, business name, and the service you wish to cancel. Cancellations are effective from the date we confirm receipt.